Terms of Service

Account Creation

To use TourNote, you must create an account by providing: accurate and complete information, a valid email address, and a secure password. You agree to keep your account information up to date.

Account Security

You are responsible for: maintaining the confidentiality of your password and account credentials, all activity that occurs under your account, and notifying us immediately at [email protected] of any unauthorised use or security breach.

Age Requirement

You must be at least 13 years old to use TourNote. If you are under 18, you must have permission from a parent or guardian to use the Service.

Account Sharing

Each account is intended for use by a single user or band entity. You may not share your login credentials with others. To collaborate with band members, use our team collaboration features.

Free

• Unlimited bands and band members
• Limited to 1 tour
• Limited to 30 tour dates (show days, travel days, and day offs do not count toward the event limit)
• Limited to 7 events (one-off shows + festivals + rehearsals + recordings + promo days)
• Limited to 10 income/expense entries
• Limited to 10 to-dos
• Free creation limits count items created; deleting items does not reset those limits
• Limited to 100 MB of band file storage
• Larger band file storage requires Plus
• Subject to reasonable use policies

Plus

• Unlimited bands and band members
• Unlimited tours
• Unlimited tour dates
• Unlimited events
• Unlimited income/expense entries
• Unlimited to-dos
• 1 GB of band file storage
• Unlimited advance sheets
• Billed monthly

Billing

• All fees are in GBP (British Pounds) or other currency specified at checkout
• Subscriptions automatically renew at the end of each billing period unless cancelled
• You authorise us to charge your payment method on each renewal date
• Billing occurs at the start of each monthly period

Payment Methods

Payments will be processed securely by Lemon Squeezy. We do not store your payment card information. You agree to provide current, complete, and accurate billing information.

Price Changes

We may change our prices with at least 30 days' notice. Price changes will take effect on your next renewal date. Your continued use of the Service after a price change constitutes acceptance of the new price.

Failed Payments

If a payment fails: we will attempt to charge your payment method again, your account may be suspended after 7 days, your account may be terminated after 30 days of non-payment, and you remain responsible for any outstanding fees.

Refund Policy

• 14-Day Money-Back Guarantee: New Plus subscribers can request a full refund within 14 days of their first payment
• Free: No refunds applicable

To request a refund, contact [email protected].

Downgrades

You may downgrade from Plus to Free at any time. The downgrade takes effect at the end of your current billing period. If your content exceeds Free limits (1 tour, 30 tour dates, 7 events, 10 income/expense entries, 10 to-dos, 100 MB band file storage) when you downgrade: you will retain all existing content, but you will not be able to create new tours, tour dates, events, income/expense entries, or to-dos beyond the Free limits, and you may need to delete files before uploading more. Free creation limits count items created, so deleting items does not reset those limits. Tour dates (show days, travel days, and day offs) do not count toward the event limit. Bands and band membership remain unlimited on all plans.

Taxes

Prices exclude applicable taxes. You are responsible for paying all taxes, duties, and government charges associated with your subscription. We will add VAT or other applicable taxes to your invoice where required by law.

Ownership

You retain all ownership rights to the content you create and upload to TourNote, including: tour information and itineraries, event details and schedules, advance sheets and documents, promoter and venue contact information, and custom notes and files.

Licence to TourNote

By uploading content to TourNote, you grant us a limited, non-exclusive, worldwide licence to: store, process, and backup your content; display your content to you and authorised collaborators; send your advance sheets to recipients you specify; and use aggregated, anonymised data for service improvements. This licence ends when you delete your content or close your account.

Content Responsibility

You are solely responsible for your content. You represent and warrant that: you own or have the right to use all content you upload; your content does not violate any laws, regulations, or third-party rights; your content does not contain viruses, malware, or harmful code; and you have obtained necessary permissions from promoters and venues whose information you store.

Prohibited Content

You may not upload content that: is illegal, defamatory, or fraudulent; infringes intellectual property rights; contains malware or exploits security vulnerabilities; harasses, threatens, or discriminates against others; or contains personal information of minors without proper consent.

Advance Sheets

When you send an advance sheet through TourNote: you authorise us to send it on your behalf; you confirm you have the right to share the recipients' contact information; you are responsible for the accuracy of information provided; and recipients may forward or share the advance sheet.

Data Export

You may export your data at any time through your account settings. We provide exports in common formats (PDF, CSV) where applicable.

Backup Responsibility

While we maintain regular backups for disaster recovery, you are responsible for maintaining your own backups of important content. We recommend regularly exporting your data.

You Must Not:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorised access to our systems, networks, or data
• Interfere with, disrupt, or place unreasonable load on the Service
• Use the Service to send spam, unsolicited messages, or mass communications
• Reverse engineer, decompile, or attempt to extract our source code
• Use the Service to compete with TourNote or create a similar service
• Share your account credentials with unauthorised persons
• Harvest or collect user information without consent
• Impersonate another person or entity
• Upload content containing viruses or malicious code
• Violate the rights of others, including privacy and intellectual property rights
• Use automated systems (bots, scrapers) without our written permission

Enforcement

We reserve the right to investigate violations and take appropriate action, including: removing prohibited content, suspending or terminating your account, reporting violations to law enforcement, and taking legal action.

Our Rights

TourNote and all related materials, including: software, code, and technology; design, layout, and user interface; logos, trademarks, and branding; and documentation and content...are owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws.

Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use TourNote for your personal or business tour management needs, subject to these Terms.

Restrictions

You may not: copy, modify, or create derivative works of our software; use our trademarks or branding without written permission; remove or alter copyright or proprietary notices; or frame or mirror any part of the Service.

Feedback

If you provide feedback, suggestions, or ideas about TourNote, you grant us the right to use them without restriction or compensation.

Data Protection Rights

Under UK GDPR and data protection law, you have rights including: access to your personal data, correction of inaccurate data, deletion of your data (right to be forgotten), data portability, and objection to processing. See our Privacy Policy for details on how to exercise these rights.

Data Processing

By using TourNote, you acknowledge that: we process your data as described in our Privacy Policy; your data may be stored and processed in the EU and other jurisdictions; and we implement appropriate security measures to protect your data.

Service Level

We strive to keep TourNote available and reliable, but we do not guarantee: uninterrupted or error-free operation, specific uptime percentages, that the Service will meet your specific requirements, or that all bugs or issues will be immediately fixed.

Maintenance

We may perform scheduled or emergency maintenance. We will: attempt to schedule maintenance during off-peak hours, provide advance notice of scheduled maintenance when possible, and work to minimise disruption during emergency maintenance.

Support

• Email support with 48-hour response time goal

Support is provided in English and available Monday-Friday, excluding UK public holidays.

Beta Features

We may occasionally offer beta or experimental features. These are provided "as is" and may be: unstable or incomplete, changed or removed without notice, and not covered by any service level expectations.

Term

These Terms begin when you create an account and continue until your account is terminated by either party.

Termination by You

You may terminate your account at any time by: using the account deletion feature in your settings or contacting us at [email protected]. If you cancel a paid subscription: you retain access until the end of your current billing period, you will not be charged for subsequent periods, and no refunds for unused portions (except within 14-day guarantee).

Termination by Us

We may suspend or terminate your account: if you violate these Terms, if your account has been inactive for over 2 years, if required by law or court order, or for any other reason with 30 days' notice (unless immediate termination is necessary).

Effect of Termination

Upon termination: your access to the Service ends immediately or at the end of your billing period; we will delete your data within 30 days unless you request earlier deletion; you may request a data export before deletion; some data may be retained longer for legal, security, or administrative purposes; you remain liable for any outstanding fees; and provisions that should survive termination (including liability limitations and indemnification) remain in effect.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW: TourNote is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to: merchantability (that the Service is suitable for any particular purpose); fitness for purpose (that the Service will meet your specific needs); non-infringement (that the Service does not infringe third-party rights); accuracy (that content on the Service is accurate or complete); and reliability (that the Service will be uninterrupted or error-free). You use TourNote at your own risk. We do not warrant that: the Service will be secure or virus-free, your data will never be lost or corrupted, third-party services will always be available, or tour or show information will be transmitted successfully to all recipients.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: We shall not be liable for any: indirect damages (including lost profits, revenue, or business opportunities); consequential damages (including damage to reputation or loss of data); incidental damages (including costs of procurement of substitute services); or special or punitive damages (under any legal theory). Our total liability to you for any claims arising from your use of TourNote shall not exceed the greater of: £100, or the amount you paid us in the 12 months immediately preceding the claim.

Exceptions

Nothing in these Terms excludes or limits liability for: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.

Basis of the Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance on the limitations of liability set forth herein, and that these limitations reflect a reasonable allocation of risk.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

You agree that any disputes arising from these Terms or your use of TourNote will be subject to the exclusive jurisdiction of the courts of England and Wales.

Informal Resolution

Before filing any formal legal action, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We will work with you in good faith to reach a resolution.

Time Limitation

Any claim or cause of action arising from these Terms or your use of TourNote must be filed within one year after the claim or cause of action arose, or it will be permanently barred.

Changes to Terms

We may update these Terms from time to time to reflect: changes in our Service or business practices, legal or regulatory requirements, or improvements based on user feedback. We will notify you of material changes by: sending an email to your registered email address, posting a notice in the Service, or updating the "Effective Date" at the top of these Terms. Notice will be provided at least 30 days before changes take effect. Your continued use of TourNote after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the Service and may request account termination.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to any successor or affiliate without restriction.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TourNote regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us to be effective.

No Partnership

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and TourNote. You have no authority to bind us to any obligation.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including: natural disasters, pandemics, or acts of God; war, terrorism, or civil unrest; government actions or regulations; Internet service provider or hosting provider failures; and power outages or telecommunications failures.

Notices

Notices to you may be sent to: your registered email address, through in-app notifications, or by posting on our website. You should send notices to us at: Email: [email protected]. Notices are deemed received: for email (24 hours after sending), for in-app notifications (when displayed), and for postal mail (5 business days after sending).

Language

These Terms are written in English. Any translated versions are provided for convenience only. In case of conflict, the English version prevails.

Mobile Applications

If you access TourNote through our iOS mobile application, your use is also subject to Apple's App Store Terms of Service; we are not responsible for Apple's policies or practices.

Export Controls

You may not use or export TourNote in violation of any export laws or regulations applicable in the UK, EU, US, or your jurisdiction.

Survival

The following provisions survive termination: Sections 6 (Your Content - ownership), 9 (Intellectual Property), 13 (Disclaimers and Limitations of Liability), 14 (Indemnification), 15 (Dispute Resolution), and 16 (General Provisions).