Credits & Passes
Everything you need to know about band credits, Unlimited Pass, referral rewards, and managing billing.
Pricing
- Starter credits: every new band receives 10 starter credits.
- Credit packs: 5 credits for £6, 10 credits for £10, or 20 credits for £18.
- Unlimited Pass: £49 for 1 year of unlimited events and show days on one band.
- Events and show days: 1 credit each unless the band has an active Unlimited Pass or Legacy Plus entitlement.
- Tours, travel days, days off, finance entries, and to-dos are unlimited. Advancing, notes, accommodation, files, and band members do not spend credits.
Buying Credits or a Pass
- Navigate to Settings > Credits & Passes
- Choose a credit pack or the Unlimited Pass
- Any active band member can buy credits or passes
- Credits and passes belong to the selected band, not the person who bought them
- Members can spend existing band credits when they create events or show days
Referral Credits
- The Credits & Passes page includes a referral link for your band
- Copy the link and send it to another band that is new to TourNote
- Your band earns 5 credits after the referred new band creates its first event or show day
- The page shows earned credits, pending referrals, and the monthly cap progress
- Referral rewards are capped at 20 credits per month
📱 Where you can manage billing
Web purchases are managed in TourNote through Stripe. iOS and Android credit/pass purchases are managed through the App Store or Google Play when available. Legacy Plus is closed to new subscribers.
Billing Frequency
- Credit packs are one-off purchases and credits do not expire
- Unlimited Pass runs for 1 year from purchase
- Legacy Plus remains monthly while it stays active
Managing Payment Methods
- Web credit and pass payments are processed securely through Stripe
- If you bought credits or a pass in the App Store or Google Play, manage payment methods in that store account
- For manually managed Legacy Plus, support handles billing changes while it stays active
Updating Billing Information
- Stripe collects billing details during each web checkout
- If you bought credits or a pass via Apple or Google, update billing details in that store
- For Legacy Plus billing changes, contact support
Viewing Billing History
- Stripe sends receipts for web credit and pass purchases by email
- If you bought credits or a pass via Apple or Google, view history in that store account
- For Legacy Plus billing history, contact support
Pass Expiry and Legacy Plus Cancellation
- Unlimited Pass access lasts until the expiry date shown on the billing page
- When a pass expires, existing events and show days stay unlocked
- Future events and show days need credits or a new Unlimited Pass
- Existing Legacy Plus subscribers keep unlimited creation while their legacy entitlement remains active
- If Legacy Plus is cancelled or expires, future events and show days use credits or an Unlimited Pass
Buying Again
- Buy another credit pack whenever the band needs more credits
- Buy a new Unlimited Pass when the previous pass expires
- Credits never expire and remain with the band
- Existing unlocked dates remain available even if you do not buy again
Changing Billing Options
- You can buy credits and later add an Unlimited Pass for the same band
- Unlimited Pass bypasses credit spending while it is active
- Credit balances are not shared between bands
- If ownership changes, credits and pass access stay with the band
What Happens When Credits Run Out
- The band cannot create new events or show days without credits, Unlimited Pass, or active Legacy Plus
- Tours, travel days, and days off can still be created without credits
- Existing events and show days remain editable and fully accessible
- Deleting a chargeable date does not refund the credit
- Any active band member can buy more credits or an Unlimited Pass
Refunds
- Contact [email protected] to request a refund
- Refunded credit purchases remove unspent credits from that purchase
- Dates already unlocked with credits remain unlocked
- Refunded Unlimited Pass purchases stop future pass access but do not lock old content
- Refunds are processed to the original payment method
Who Manages Billing
- Any active band member can buy credits or an Unlimited Pass for the band
- Any active band member can spend existing credits when they create events and show days
- The band owner manages any remaining Legacy Plus entitlement
- If you need to change who manages Legacy Plus billing, transfer ownership
🔒 Secure Payments
Web credit and pass payments are processed through Stripe. Native credit/pass purchases are managed through Apple or Google when available. TourNote never stores your full credit card details.
⚠️ Existing Content
Existing events and show days stay unlocked after credits are spent, a refund is processed, or an Unlimited Pass expires. Billing changes only affect future event and show day creation.