Troubleshooting

Solutions:

• Ask them to check their spam/junk folder
• Verify the email address is correct in the show details
• Use the Resend Advance Sheet button
• Ask them to add [email protected] to their contacts
• Try sending to an alternative email address if available

Solutions:

• The show must have a promoter email address
• Edit the show and add the promoter's email
• Status shows No Venue when venue details are missing
• If the inline action says Resend Advance Sheet or View completed advance sheet, the advance is already in progress—open it from there instead of trying to send another one
• Free plan limits only stop you from creating new events, income/expense entries, to-dos, or sending emails. You can still send advance sheets for existing shows even if you're at the 7 event cap (one-off shows + festivals + rehearsals + recordings + promo days).
• Status shows No Email when email is missing

Solutions:

• Status changes to Completed only after the promoter fills it in
• Follow up with the promoter if it's been more than a week
• They may have the link but haven't submitted it yet
• Use the Resend button to send a reminder
• Promoters can reopen the same link later and resubmit with updated details

Solutions:

• The show date must be within your tour dates (with 2-day buffer)
• Free plans include up to 30 tour dates total (show days + travel days + day offs)
• Event limits only apply to standalone events (show days in tours use the tour date limit instead)
• Try extending your tour's end date if needed
• Make sure you're viewing the correct tour
• Refresh the page and try again

Solutions:

• TourNote automatically detects your timezone
• Your timezone is stored on your profile and updated from your device/browser timezone
• TourNote displays dates in your account's timezone
• Changes apply to all existing and new dates
• Timezone is set per user, not per band

Solutions:

• Make sure you have permission (Owner or Member role)
• Deleting a tour removes all show days, travel days, and day offs
• This also deletes all associated advance sheets
• Tours are permanently deleted and cannot be restored once removed.
• If you just want to hide it, consider renaming it instead

Solutions:

• Bands and band members are unlimited on all plans.
• Free limits: 1 tour, 30 tour dates (show days, travel days, and day offs), 7 events (one-off shows + festivals + rehearsals + recordings + promo days), 10 income/expense entries, 10 to-dos, 100 MB band file storage
• Deleted items do not reset Free limits.
• Upgrade to Plus for unlimited tours, tour dates, events, income/expense entries, to-dos, and 1 GB band file storage (£11.99/month).
• Your existing data remains accessible on Free
• You can still view and edit existing items
• Upgrade in Settings → Subscription

Solutions:

• Check that your card details are correct
• Ensure your card has sufficient funds
• Some banks block online subscriptions - contact your bank
• Try a different payment method
• Contact [email protected] if the issue persists

Solutions:

• Only the band owner can manage subscriptions
• Regular members cannot view or change billing information
• If you need billing access, ask the owner to transfer ownership
• Check which band you're currently viewing

Solutions:

• Check that the email address is spelled correctly
• Invitation links expire after 7 days—resend if the link is old
• Use Resend Invitation if the first was missed
• Ask them to check their spam folder
• They may need to create an account first if new to TourNote
• Any band member can send invitations; owner access isn't required

Solutions:

• Make sure you're viewing the correct band
• Switch bands using the band selector at the top
• All members of a band should see all tours
• Try refreshing the page
• If problem persists, sign out and sign back in

Solutions:

• Make sure you're using the latest version
• Try force-closing and reopening the app
• Check your internet connection
• The mobile app syncs with the web version
• Changes made on web appear in the app after refresh

Solutions:

• Click Forgot Password on the sign-in page
• Enter your email address
• Check your email for the reset link
• Check spam folder if you don't see it
• Link expires after a certain time - request a new one if needed

Solutions:

• Navigate to My Profile
• Scroll to the Danger Zone section at the bottom
• Click Delete Account
• Your account is permanently deleted and you're signed out everywhere
• You'll be removed from all bands
• Bands you own must be transferred or deleted first